Unified
Communication
Three (3) Years Hot Swap Warranty
Download Center FAQ Warranty Hot Swap Request
Download Center
All products
Speakerphone
Conference Bar
Panoramic Camera
Webcam
PTZ Camera
BM21
BM11
BM20
UC W10
UC W20
UC W21
UC P20
UC P10
UC S10
UC S05
UC M40
UC M30
BM21
MKT Assets
MAXHUB BM21_Leaflet.pdf
2021-11-30 1.6M
Pre-sales Assets
MAXHUB UC BM21 User Manual.pdf
2021-11-30 166K
MAXHUB UC BM21 Specification.pdf
2021-11-30 130K
FAQ
General Questions
01
What is the RMA process?
- MAXHUB offers Return Material Authorization for our standard Unified Communication Products.
- Please fill in the Hot Swap Request Form if you encounter any issues when using the UC products. MAXHUB Aftersales Support Team will reach out to you shortly.
02
Do you provide onsite service?
Yes. To make an appointment for onsite service, please contact us via support@maxhub.com.
03
What are your service center's hours of operation?
Please email support@maxhub.com and we will respond by the next business day.
Webcam & Panoramic Camera
01
My camera cannot focus. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via support@maxhub.com with a detailed description of the problem.
02
The built-in microphone works abnormally (can't pickup voice/noise, etc.). What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via support@maxhub.com with a detailed description of the problem.
03
My camera is not recognized by my computer. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via support@maxhub.com with a detailed description of the problem.
Warranty
MAXHUB offers a standard Three (3) Year Hot Swap Warranty for all of its standard UC products.
MAXHUB's commitment to quality and customer satisfaction is unsurpassed and so is our Customer and Technical Support Team.

To learn more about the standard warranty policy, please contact MAXHUB or reach out to our channel partners.
Hot Swap Request
Should you have any issues for the UC products, please fill in the Hot Swap Request Form. Our support team will reach out to you shortly.
RMA Form for UC Hot Swap
Please use the following form to check RMA progress if necessary
Check RMA Progress
Should you have further inquiries for technical support, please contact
Email: support@maxhub.com