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WARRANTY POLICY

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Interactive Flat Pannel

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Commercial Display

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Unified Communication

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Microsoft Teams Rooms

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LED Display

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Accessories

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MAXHUB provides Interactive Flat Panel with a three-year warranty

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MAXHUB provides Commercial Display with a three-year warranty

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MAXHUB provides Unified Communication with a three-year Hot Swap

For details of MAXHUB Hot Swap policy, please see MAXHUB warranty terms and conditions

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MAXHUB provides Microsoft Teams Rooms with a three-year Hot Swap

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MAXHUB provides Accessories with a one-year Hot Swap

For details of MAXHUB Hot Swap policy, please see MAXHUB warranty terms and conditions

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SERVICE REQUEST

Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.
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Warranty Check

Check Product Warranty Period With serial number,
you can review MAXHUB product warranty status and service scope

How to find your serial number?
code
Serial Number Product Model Warranty Start Date(Y-M-D) Warranty End Date(Y-M-D)
No result or any question? Feedback on MAXHUB Global Service Center

Warranty Policy

What the warranty covers:

MAXHUB warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, MAXHUB will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include re-manufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty. MAXHUB provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components.

How long the warranty is effective:

Warranty of MAXHUB products start from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required. To obtain warranty service, please contact MAXHUB service team.

1.Interactive Flat Panel

MAXHUB offers a Five (5) Years limited Warranty for all of its standard IFP products for parts, labor and LCD backlight from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required.

Warranty scope Warranty content warranty period / month
Display part 1 LED LCM 36
Display part 2 Capacitive/EMR LED LCM 12
PCBA part TV main board, Power board, adapter boards 60
Touch part Infrared touch frame 36
PC part PC main board, Memory, Hard disk, Power board, interface adapter board 36
Peripheral products Wireless screen share, touch pen, wire,and etc,. 15

2. Unified Communication

MAXHUB offers a standard Three (3) Years Hot Swap Warranty for all of its standard UC products.

3. LED Wall

MAXHUB offers customers assurance through competitive Standard Warranties for all of its LED Display products.
Currently the standard is a Two (2) Year Warranty, subject to terms and conditions. An extended warranty is available upon request.

To learn more about the standard warranty policy, please contact us or reach out to our channel partners.

What the warranty does not cover:

  • Any product on which the serial number has been defaced, modified or removed.
  • Damage, deterioration or malfunction resulting from:
  1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  2. Repair or attempted repair by anyone not authorized by MAXHUB.
  3. Damage to or loss of any programs, data or removable storage media.
  4. Software or data loss occurring during repair or replacement.
  5. Any damage of the product due to shipment.
  6. Removal or installation of the product.
  7. Causes external to the product, such as electric power fluctuations or failure.
  8. Use of supplies or parts not meeting MAXHUB's specifications.
  9. Normal wear and tear.
  10. Failure of owner to perform periodic product maintenance as stated in User Guide, such as cleaning of user-cleanable projector filters.
  11. Any other cause which does not relate to a product defect.
  12. Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in.
  13. Software - Any third-party software included with the product or installed by the customer.
  14. Hardware/Accessories/Parts/Components - Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  15. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide.
  16. The Product sold and labeled as “AS IS*”, “WITH ALL FAULTS” or similar disclaimer, including replacement of missing parts or accessories from those sales, or purchased through an unauthorized online seller.

How to obtain warranty service:

  1. Submit yourservice request online:
    https://support.maxhub.com/servicedesk/customer/portal/2.
  1. Please be prepared to have the following information to complete request:
  • How to find the serial number
  • A description of the problem you are experiencing
  • Customer’s name, phone number, and email address
  • Validated correct customer’s shipping address

Limitation of implied warranties:

TO THE EXTENT ALLOWED BY LOCAL LAW, THIS PRODUCT IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MAXHUB SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages:

MAXHUB'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.

MAXHUB SHALL NOT BE LIABLE FOR:

  1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT,
  2. DAMAGES BASED UPON INCONVENIENCE, LOST PROFIT, LOST DATA OR DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  3. ANY OTHER DAMAGES, WHETHER DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

How to find your serial number

The serial number of MAXHUB products could be found on both product package and the outside of product.
If the product package is lost, you could check serial number showed as below:

1.Interactive Flat Panel

There are two way to check the serial number of Interactive Flat Panel.

1.1 Labels

A. Front Label

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B. Side Label

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C. Back Label

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1.2 Device Information

Besides labels, you could check the serial number of your Interactive Flat Panel by checking the device information.
The video would show you how to check the serial number within device information, sample with V5 machine.

2.Unified Communication

2.1 Bluetooth Speakerphone

Normally, you could check the serial number on the label of bluetooth speakerphone which is located on the bottom of it.
The bluetooth speakerphones include: BM11, BM20, BM21.

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2.2 Conference Bar241px

The serial number of conference bar could be found on the label where the label is sticked on the bottom.
The conference bars include: UC S05, UC S10, UC S10 Pro

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2.3 Panoramic Camera

A. You need to open the braket of UC M30 or UC M31 to check the label with serial number.

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B. UC M40 has could not get the serial number directly, you need to scan the QR code on the bottom.

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2.4 PTZ Camera

The label with serial number of PTZ camera is sticked on the bottom as well.
The products include UC P10 & UC P20.

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2.5 Webcam

Webcams' serial numebr is located on the label of its back.
The webcams include UC W10, UC W20 and UC W21.

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3.Peripherals

3.1 OPS Module

You could check the serial number of OPS module on its the outside.

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3.2 Smart Lectern

Lectern's labe with serial number is sticked on the bottom of screen.

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3.3 Wireless Box

The serial number of wireless box could be found on the label of its bottom.

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3.4 Wireless Dongle

The serial number of wireless dongle is written on the label of the dongle back.

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MAXHUB Standard Warranty Service Commitment

[Applies to products purchased before July 1, 2023]

Dear Customer:

Thank you for your trust and support for MAXHUB products all the time!

Note: This policy does not apply to Japan, the United States, and India. If you are in these three countries, please contact your local dealer.

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.
Free Repair Refers to the free handling of product usage problems reported by customers within the promised warranty period, including but not limited to software upgrades, hardware replacements.
IFP Interactive Flat Panel
CD Commercial Display
UC Unified Communication
dvLED Wall Direct View LED wall. MAXHUB Video Walls: MAXHUB Raptor Series, Custom LED wall project and Outdoor LED Walls.

4.Product Scope and Warranty Period

Product Warranty scope Warranty content After-sales strategy warranty period / month
Unified Communication UC Product Omnidirectional Microphone, Webcam, 4k Camera, Soundbar, Desktop Learning Terminal etc Hot Swap 39
Interactive Flat Panel/Commercial Display Display part 1 LED LCM Free Repair 39
Display part 2 Capacitive/EMR LED LCM Free Repair 15
PCBA part TV main board, Power board, adapter boards Free Repair 60
Touch part Infrared touch frame Free Repair 39
PC part PC main board, Memory, Hard disk, Power board, interface adapter board Free Repair 39
Peripheral products Wireless screen share, touch pen, wire,and etc,. Free Repair 15
dvLED Wall Product MAXHUB LED WALL Free Repair 30

5. Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB.

6. Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7. Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers may provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8. Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

9. Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10. How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB approved Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1) Follow the service request procedures specified by the Service Provider

2) Backup or secure all programs and data contained in the product

3) Provide the Service Provider with all system keys or passwords

4) Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5) Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6) Remove all features, parts, options, alterations, and attachments not covered by the warranty

7) Ensure that the product or part is free of any legal restrictions that prevent its replacement

8) If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11. Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12. MAXHUB’s ownership of the replaced units and parts after replacement

1) When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2) Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3) The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4) Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13. What this Warranty Does Not Cover

1) Out-of-warranty products or warranty claims are beyond warranty coverage of this limited warranty

2) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3) Damage caused by an authorized service provider

4) Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at the user’s request

5) Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6) Products or parts with an altered identification label or from which the identification label has been removed

7) Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8) Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9) Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10) Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11) The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

MAXHUB Standard Warranty Service Commitment

[Applicable to products purchased after July 1, 2023(inclusive)]

Dear Customer:

Thank you for your trust and support for MAXHUB products all the time!

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.
Free Repair Refers to the free handling of product usage problems reported by customers within the promised warranty period, including but not limited to software upgrades, hardware replacements.
IFP Interactive Flat Panel
CD Commercial Display
UC Unified Communication
LED Display MAXHUB Video Walls: MAXHUB Raptor Series, Custom LED wall project and Outdoor LED Walls.

4.Product Scope and Warranty Period

Product After-sales strategy Warranty period DOA
Interactive Flat Panel Free Repair 3 Years 30 Days
Commercial Display Free Repair 3 Years 30 Days
Education Display Free Repair 3 Years 30 Days
Unified Communication Hot SWAP 3 Years 30 Days
Accessories Hot SWAP 1 Years /
LED Display Free Repair 2 Years /
Smart Lectern Free Repair 3 Years 30 Days
Suggested classification:
1. Unified Communication (including but not limited to: Panoramic Camera/Conference Bar/Pan Tilt Zoom Camera/Webcam/Bluetooth Speakerphone/Webcam)
2. Accessories (including but not limited to: Wireless Box/Stylus/Wireless Dongle/WiFi Dongle)

5. Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB.

6. Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7. Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers shall provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8. Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

9. Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10. How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB authorized Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1) Follow the service request procedures specified by the Service Provider

2) Backup or secure all programs and data contained in the product

3) Provide the Service Provider with all system keys or passwords

4) Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5) Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6) Remove all features, parts, options, alterations, and attachments not covered by the warranty

7) Ensure that the product or part is free of any legal restrictions that prevent its replacement

8) If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11. Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12. MAXHUB’s ownership of the replaced units and parts after replacement

1) When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2) Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3) The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4) Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13. What this Warranty Does not Cover

1) Out-of-warranty products or warranty claim is beyond warranty coverage of this limited warranty

2) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3) Damage caused by a non-authorized service provider

4) Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at your request

5) Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6) Products or parts with an altered identification label or from which the identification label has been removed

7) Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8) Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9) Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10) Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11) The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

MAXHUB Standard Warranty Service Commitment

Dear Customer:

Thank you for your trust and support for MAXHUB products all the time!

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.

4.Product Scope and Warranty Period

Combination model Product name After-sales strategy Warranty period
XCore Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
XT10-VB Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
UC S07 Hot SWAP 3 Years
XT10-WS Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
UC W31 Hot SWAP 3 Years
UC BM35 Hot SWAP 3 Years

5.Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB. If it is determined that the product or component is within the warranty scope.

6.Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7.Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers shall provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8.Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

 

9.Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10.How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB authorized Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1)Follow the service request procedures specified by the Service Provider

2)Backup or secure all programs and data contained in the product

3)Provide the Service Provider with all system keys or passwords

4)Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5)Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6)Remove all features, parts, options, alterations, and attachments not covered by the warranty

7)Ensure that the product or part is free of any legal restrictions that prevent its replacement

8)If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11.Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12.MAXHUB’s ownership of the replaced units and parts after replacement

1)When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2)Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3)The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4)Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13.What this Warranty Does not Cover

1)Out-of-warranty products or warranty claim is beyond warranty coverage of this limited warranty

2)Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3)Damage caused by a non-authorized service provider

4)Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at your request

5)Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6)Products or parts with an altered identification label or from which the identification label has been removed

7)Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8)Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9)Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10)Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11)The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

MAXHUB Standard Warranty Service Commitment

[Applies to products purchased before July 1, 2023]

Dear Customer:

Thank you for your trust and support for MAXHUB products all the time!

Note: This policy does not apply to Japan, the United States, and India. If you are in these three countries, please contact your local dealer.

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.
Free Repair Refers to the free handling of product usage problems reported by customers within the promised warranty period, including but not limited to software upgrades, hardware replacements.
IFP Interactive Flat Panel
CD Commercial Display
UC Unified Communication
dvLED Wall Direct View LED wall. MAXHUB Video Walls: MAXHUB Raptor Series, Custom LED wall project and Outdoor LED Walls.

4.Product Scope and Warranty Period

Product Warranty scope Warranty content After-sales strategy warranty period / month
Unified Communication UC Product Omnidirectional Microphone, Webcam, 4k Camera, Soundbar, Desktop Learning Terminal etc Hot Swap 39
Interactive Flat Panel/Commercial Display Display part 1 LED LCM Free Repair 39
Display part 2 Capacitive/EMR LED LCM Free Repair 15
PCBA part TV main board, Power board, adapter boards Free Repair 60
Touch part Infrared touch frame Free Repair 39
PC part PC main board, Memory, Hard disk, Power board, interface adapter board Free Repair 39
Peripheral products Wireless screen share, touch pen, wire,and etc,. Free Repair 15
dvLED Wall Product MAXHUB LED WALL Free Repair 30

5. Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB.

6. Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7. Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers may provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8. Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

9. Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10. How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB approved Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1) Follow the service request procedures specified by the Service Provider

2) Backup or secure all programs and data contained in the product

3) Provide the Service Provider with all system keys or passwords

4) Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5) Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6) Remove all features, parts, options, alterations, and attachments not covered by the warranty

7) Ensure that the product or part is free of any legal restrictions that prevent its replacement

8) If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11. Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12. MAXHUB’s ownership of the replaced units and parts after replacement

1) When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2) Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3) The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4) Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13. What this Warranty Does Not Cover

1) Out-of-warranty products or warranty claims are beyond warranty coverage of this limited warranty

2) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3) Damage caused by an authorized service provider

4) Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at the user’s request

5) Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6) Products or parts with an altered identification label or from which the identification label has been removed

7) Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8) Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9) Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10) Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11) The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

MAXHUB Standard Warranty Service Commitment

[Applicable to products purchased after July 1, 2023(inclusive)]

Thank you for your trust and support for MAXHUB products all the time!

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.
Free Repair Refers to the free handling of product usage problems reported by customers within the promised warranty period, including but not limited to software upgrades, hardware replacements.
IFP Interactive Flat Panel
CD Commercial Display
UC Unified Communication
LED Display MAXHUB Video Walls: MAXHUB Raptor Series, Custom LED wall project and Outdoor LED Walls.

4.Product Scope and Warranty Period

Product After-sales strategy Warranty period DOA
Interactive Flat Panel Free Repair 3 Years 30 Days
Commercial Display Free Repair 3 Years 30 Days
Education Display Free Repair 3 Years 30 Days
Unified Communication Hot SWAP 3 Years 30 Days
Accessories Hot SWAP 1 Years /
LED Display Free Repair 2 Years /
Smart Lectern Free Repair 3 Years 30 Days
Suggested classification:
1. Unified Communication (including but not limited to: Panoramic Camera/Conference Bar/Pan Tilt Zoom Camera/Webcam/Bluetooth Speakerphone/Webcam)
2. Accessories (including but not limited to: Wireless Box/Stylus/Wireless Dongle/WiFi Dongle)

5. Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB.

6. Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7. Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers shall provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8. Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

9. Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10. How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB authorized Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1) Follow the service request procedures specified by the Service Provider

2) Backup or secure all programs and data contained in the product

3) Provide the Service Provider with all system keys or passwords

4) Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5) Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6) Remove all features, parts, options, alterations, and attachments not covered by the warranty

7) Ensure that the product or part is free of any legal restrictions that prevent its replacement

8) If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11. Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12. MAXHUB’s ownership of the replaced units and parts after replacement

1) When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2) Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3) The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4) Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13. What this Warranty Does not Cover

1) Out-of-warranty products or warranty claim is beyond warranty coverage of this limited warranty

2) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3) Damage caused by a non-authorized service provider

4) Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at your request

5) Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6) Products or parts with an altered identification label or from which the identification label has been removed

7) Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8) Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9) Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10) Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11) The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

MAXHUB Standard Warranty Service Commitment

Dear Customer:

Thank you for your trust and support for MAXHUB products all the time!

1.General Terms

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH MAXHUB. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

2. Scope of Warranty

This warranty only applies to products in the country or region of purchase, and serves all customers who use the products.

3.Definitions

Terminology Definition
DOA Dead on Arrival (DOA) means the product carton is opened and the system, visual or option product has obvious physical damage, fails to power up during configuration fails diagnostics or a major component within the system configuration is missing.
RMA Return Material Authorization refers to the behavior of the customer returning the product after using the product and discovering problems such as software, hardware function, appearance, etc. This process includes product repair, component replacement and software upgrade to make the product meet the working condition.
Hot Swap Hot Swap refers to the plan formulated by MAXHUB according to the product repair strategy to replace the maintenance with the replacement of the whole machine, to solve the problems related to the use of the customer's warranty products.

4.Product Scope and Warranty Period

Combination model Product name After-sales strategy Warranty period
XCore Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
XT10-VB Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
UC S07 Hot SWAP 3 Years
XT10-WS Kit XC13T Hot SWAP 3 Years
TCP20T Hot SWAP 3 Years
UC W31 Hot SWAP 3 Years
UC BM35 Hot SWAP 3 Years

5.Period of Warranty

The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by MAXHUB. If the proof of purchase cannot be presented to verify the warranty, the data from MAXHUB product database may applies to find the start of the warranty period but this is not an obligation of MAXHUB.

6.Description of Hot Swap

If the software fault can be solved by upgrading the system, upgrading the main version or refreshing the driver, then Hot Swap shall not be carried out. Hot Swap is applied if the software fault cannot be solved by the above operations.

7.Keeping Your Invoice and Warranty Certificate

When purchasing a product, you should request a complete and filled-in sales invoice (including product model, SN, and date) from the vendor and properly keep it. When applying for warranty service, customers shall provide a clear, complete, and accurate sales invoice. If the content of the invoice does not match the actual product, is tampered with, or cannot be identified, the invoice is considered invalid.

8.Coverage of Warranty

MAXHUB warrants that each MAXHUB hardware product that you purchase is free from defects in materials and workmanship under normal use and maintenance conditions during the warranty period. MAXHUB may, at its option, provide customers with standard after-sales warranty services such as free repair, replacement, or return in accordance with the provisions of this warranty. “Normal use and maintenance conditions” refers to the installation, use, maintenance, storage, transportation, etc. of the product that comply with the manufacturer’s instructions and the products are used for reasonable expected purposes or applications. “Affecting normal use” refers to the product’s failure to achieve the functions described in its specification. This warranty only applies to products in the country or region of purchase and cannot be transferred to another country or region (unless stated otherwise in the contract indicating that the warranty can be transferred).

 

9.Offering Free and Paid Services

MAXHUB will provide customers with the specified warranty services within the scope of this warranty. If customers require additional services beyond this standard warranty service commitment, they should contact the local MAXHUB authorized dealer/service provider where the product was purchased.

10.How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting MAXHUB website: https://www.maxhub.com/en/support/?#trigger-support-service or a local MAXHUB authorized Service Provider. When applying for warranty, the customer should provide a complete sales invoice, which is the proof that the customer is entitled to obtain warranty.

Before warranty service is provided, you must take the following steps:

1)Follow the service request procedures specified by the Service Provider

2)Backup or secure all programs and data contained in the product

3)Provide the Service Provider with all system keys or passwords

4)Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service

5)Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service

6)Remove all features, parts, options, alterations, and attachments not covered by the warranty

7)Ensure that the product or part is free of any legal restrictions that prevent its replacement

8)If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service

11.Backup Your data

Neither MAXHUB nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

12.MAXHUB’s ownership of the replaced units and parts after replacement

1)When warranty service involves the replacement of a product or part, unless otherwise specified, the replaced product or part becomes MAXHUB’s property and the accessories and packaging accompanying the product should be returned together. The replacement product or part becomes your property.

2)Only unaltered MAXHUB products and parts are eligible for replacement. The replacement product or part provided by MAXHUB may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

3)The replacement product or part shall be warranted for the balance of the period remaining on the original product.

4)Refurbished parts may be used to repair the product. Repair of the product may result in loss of data, if the product is capable of retaining user-generated data.

13.What this Warranty Does not Cover

1)Out-of-warranty products or warranty claim is beyond warranty coverage of this limited warranty

2)Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, social unrest, power surges, improper maintenance, or use not in accordance with product information materials

3)Damage caused by a non-authorized service provider

4)Failure of, or damage caused by, any third party products, including those that MAXHUB may provide or integrate into the MAXHUB product at your request

5)Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation

6)Products or parts with an altered identification label or from which the identification label has been removed

7)Uninterrupted or error-free operation of a product with normal decolorization, wear and consumption during use

8)Failures of accessaries (such as documents, product accessories, installation accessories, tools, etc.), consumables (such as packaging boxes, batteries, or protective films that will wear out over time, except for failures caused by material or process defects), structural components (such as protective covers, brackets, etc.);

9)Failure to provide effective product warranty certificate and valid original purchase invoice or receipt, the original serial number label of the product has been altered, replaced, or torn off, or the product does not have a serial number, or the product model or number on the warranty certificate does not match the actual product;

10)Products used in a way not outlined in the provided instructions or operation manual, or products used for purposes or environments other than those for which they were intended. Any other situation where MAXHUB determines that the customer has violated the operation manual after verification.

11)The completeness and appearance of the product are not included in the warranty scope, customers should inspect the product on the spot and raise objections to any deviations when receiving it.

*The final interpretation of this policy belongs to MAXHUB

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